Frequently Asked Questions

Kloeckner Connect is a free, value-added service to all of our customers.

Creating an account on Kloeckner Connect is very easy.  Your sales representative can set up you up in a matter of minutes.

Please contact your sales representative or local branch to request a login. You will receive an activation email when you have been registered and it will provide a link to create your password.

If your company already utilizes EDI then it’s possible to go-live in as little as 3-4 weeks.  This timeline would be determined based on the number of transactions set up as well as your available resources for the project.  Please contact edisupport@kloecknermetals.com for further details.

You can reset your password by going to the login page –https://auth.www.kloecknerconnect.com/users/sign_in and clicking on the “I forgot my password” link below the Log In button.

On the next screen you can enter the email address your account is registered with.

Please contact your sales representative or local branch to request a login be created. You will receive an email to confirm when you have been registered that will provide a link to create your password and take you to the Direct login page.

Please contact your sales representative or local branch to request an account and login be activated for you.

Please ensure that your JavaScript is activated. Here you can find instructions on how to enable JavaScript in your browser.

Absolutely. If you find something similar to the size you need add that item to your cart.

Then on the Cart screen open the edit function for the line with the similar product and then please add a note to the exact dimensions or product description you are looking for. Your salesperson will enter your quote based on your requested item or processing request.

Once you have submitted your order online you currently cannot make changes online through Direct. Please contact your local salesperson whose contact details will appear on your email confirmation and they will be happy to discuss any changes needed.

After you complete and submit your request, you will receive a confirmation by email of the items you selected. Your salesperson mentioned on this confirming email will also receive a copy of your request and will also send a quotation or order confirmation via email. If you do not receive a confirmation within a timely period please contact your salesperson directly to request status.

Please add new Delivery Address details or changes to be requested to one of your order lines by using the edit button to access the Notes field.

Your salesperson will make the changes which should appear on your order confirmation.

Please request an account from your Kloeckner sales representative.

Please use the Forgot Password link on the login page (https://part.www.kloecknerconnect.com/) and follow the instructions.

Please use the Forgot Password link on the login page (https://part.www.kloecknerconnect.com/) and follow the instructions.

Please ensure that your caps lock is off.  If the problem persists, please use the Forgot Password link (https://part.www.kloecknerconnect.com/) and follow the instructions.

Please contact your Kloeckner sales representative. Our employees will deactivate your account.

Please check your Spam Folder.  If the activation email is not there, you can still use the Forgot Password link on the login page (https://part.www.kloecknerconnect.com/) to activate your account, if one has been created for you.  If you still aren’t able to log in, please contact your Kloeckner sales representative.

Shortly after you enter a release, you will receive a confirmation email.  When the release has been successfully converted to a sales order, you will receive an order confirmation from your sales representative.

Part Manager does not provide a way to change or cancel a release that has been previously entered.  If you have further requirements or questions, please contact your Kloeckner sales representative.

Please contact your Kloeckner sales representative for any problems with your order.

Please contact your Kloeckner sales representative for any issues regarding your shipments.

Part Manager is updated with new data constantly throughout the day.  If you have any specific questions about what you see in Part Manager, please contact your sales representative.