Direct is our new transactional tool that
allows for personalized 1:1 ecommerce
experience for our customers.
Our vision with Kloeckner Direct was to streamline the purchase process when it comes to searching and researching material, customizing orders, and communicating with sales and customer service representatives. With Direct, we set out to build an ordering system around our customers that would be the easiest tool on the market.
Direct allows our customers to view our online product catalog, see current inventory stock information, start product purchases, view current quotes and place orders. Direct was developed with and for our customers and exemplifies our customer-first approach to business, giving our customers instant customization and reduced workloads.
With Kloeckner Direct, customers get 24/7 access to our inventory and have the option to search by material type, shape and dimensions, add comments to their orders, manage all current quotes in one view, communicate requirements to our representatives and place orders with the click of a button.